FAQ

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are usually delivered within 3–5 working days across India. Delivery time may vary for remote areas or during high-volume sale periods.

2. Do you offer free shipping?

Yes, we offer free shipping across India on eligible orders. Any applicable charges are shown clearly at checkout before payment.

3. Is Cash on Delivery (COD) available?

Yes, COD is available for selected pin codes. COD orders may require confirmation before dispatch.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can track your order directly using that link.

5. What is your return policy?

Returns are accepted only for wrong or defective products and must be requested within 3 days of delivery. A clear unboxing video is mandatory for approval.

6. When will I receive my refund?

Approved refunds are processed to the original payment method and usually reflect within 8–15 business days after approval.

7. Can I cancel my order?

Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

8. What should I do if I receive a damaged or wrong product?

Contact us within 24 hours of delivery and share a complete unboxing video. Our team will review and guide you on the next steps.

9. Are your payment methods safe?

Yes. All payments are processed through secure and trusted gateways. We do not store your card or bank details.

10. How can I contact customer support?

You can reach us via email or WhatsApp during support hours. For faster help, always mention your order number.

Email: Lunalootofficial@gmail.com
Phone / WhatsApp: +91 62648 83470
Support Hours: Monday to Saturday, 10 AM to 6 PM IST